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Hosting a contact center with ATI eliminates the possibility of your on-site call center servers failing because the contact center would be hosted in multiple geographically redundant secure data centers. Speaking of servers, putting yours in the cloud frees up your IT staff to work on other projects and eliminates the cost for replacing and maintaining; ATI will take care of all that for your company. What if your contact center has peak months? Not a problem with a cloud solution contact center – you can scale up and down with ease, no need to buy all that equipment up front.

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