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"Total
Customer Care" begins the
first day we walk into your facility. It is our
commitment to you and your business to provide the best
solutions, service, and support available for your
communications needs |
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With enormous advances in
technology, selecting and implementing a communications
system has never been more important--or confusing.
You want to choose the system that fits your needs now;
but you don't want to commit to any technology that will
need to be replaced in two or three years, long before
you have completed the depreciation cycle.
ATI offers complete
telecommunications solutions to enable you to grow and
compete and change. |
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ATI
will be Illinois' premier provider of communications
products and services for people in all types of
organizations. Our goal will be to constantly improve
our quality of service and to assist in increasing the
competitive effectiveness of the businesses we serve.
As the premier designer and provider of full-service
communications solutions, we will always strive for
"Total
Customer Care"
in all we do and in every decision we make.
ATI's competence will reach
throughout Chicagoland and beyond. We will provide
high-level service through controlled, profitable
growth. We will attract and keep the very best people.
Our customers can be assured we will assume no task we
cannot do exceedingly well. |
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Applications once
unthinkable in the telecom world are on the horizon
seemingly every day. AT ATI,
we put these ideas into action. Our experts can design
and implement a communications platform, whether for a
stand alone site or an enterprise network that is
scalable and flexible, thus keeping your business at the
forefront of technology.
ATI
believes the best way to serve your organization today
is to insure that your communications system can connect
you to tomorrow. |
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At ATI, we are
committed to keeping your communication system
operational by providing the very best service program
in the industry. ATI offers a
complete 4 Point Service Program with every system we
install.
Point 1: Preventive
Maintenance--Proactive care to avoid operating problems
Diagnostics, testing, and
field replacement of certain components are critical to
continued efficient operation of your system. Preventive
maintenance may also include software revisions to
enhance the system performance.
Point 2: The
ATI Technical Assistance Center (TAC)--One
point of contact
For all your service and
technical needs, the ATI TAC,
located in Naperville, Illinois, provides expert
technical service support for our customers 24 hours a
day, 7 days a week. During the business day, 8 am - 5 pm
CST, our polite, professional, certified, knowledgeable
staff will personally answer your calls. After normal
business hours, and on weekends and holidays, service
calls are directed to page our on-call technicians.
Point 3: Corrective
Maintenance--Recovery in the event of outages
Including hardware and software, ATI
is responsible for all parts, tools, and labor required
to maintain your system. ATI
will respond to all service requests within coverage
hours when notified of system problems. [/ Span]
Point 4: Quality Spare
Parts--Available if you need them
We furnish all replacement parts and are proud to
maintain a complete inventory of new parts locally for
every system we support |
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Designing your
communications system requires attention to features and
functions so that the users have the right tools at
their fingertips.
The ATI Project Managers
provide the product knowledge and the experience to make
your communications system operate just the way you
thought it should.
From locating instruments to designing the routing for
your calls, the ATI Project
Manager will professionally and knowledgably guide you
through the design and implementation of your system.
How long should your customers be on hold? Where should
busy calls forward? What priority should incoming calls
be given? What happens to calls after business hours?
Where should the speakerphones be placed? Who needs
caller ID? These are only a handful of the hundreds of
choices you will need to address.
Our Project Managers
are always professional, always practical, and always
thorough.
"Total
Customer Care" means managed care. |
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Training is the most important part of a
good installation. As part of the initial system
installation, ATI will provide
on-site, classroom training for phone users, including
voicemail, unified messaging, and peripherals. The
training sessions that ATI
brings to you will reflect the features and functions of
the system you designed.
If your organization prefers to teach its own basic user
sessions, we can provide train-the-trainer instruction.
Additionally ATI offers
training for system administrators either on-site or at
our Naperville, Illinois facility. Administrator
training may include ACD/Call Center, moves & changes,
and call accounting administration.
We believe that training is absolutely critical to your
employees. During the warranty period, which is one year
from the installation, you can schedule additional basic
user training on a quarterly basis at no additional cost.
"Total Customer Care" means providing on-going training
for your staff. |
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