Careers

Positions Available:


1 – ShoreTel/Mitel Trainer/Project Coordinator Assistant
2 – ShoreTel/Mitel Project Implementation Coordinator
3 – Experienced Voice & Data Technical Specialist (TECH)

Position 1- Trainer/Project Coordinator Assistant

Advanced Telecommunications Holdings is a ShoreTel Gold dealer and a Mitel Platinum Dealer. An industry leader in new voice and data deployments since 1983.

Open position for end user trainer and customer liaison based out of our Naperville, IL Headquarters.

JOB DESCRIPTION:

Effectively coordinate end user and system administration training classes and transfer of information with customer and project implementation coordinator.  This includes new deployments and the existing customer base.  Provide support to project implementation coordinators on large accounts and coordinate with sales and operations on providing exemplary customer support.  Assist project implementation coordinators with all tasks on an as needed basis.

Responsibilities

On Site/Remote Trainer:

  • Responsible to train end users on telephones and peripherals (Call center products, recording solutions, advanced applications, mobility).
  • Responsible to train system administrators on phone system maintenance.
  • Coordinate training schedules with customer and project implementation coordinator.
  • Training may be in person or remotely via web.

Customer Liaison:

  • Responsible for creating and customizing end user and system administration training materials.
  • Onsite and remote oversight of training and installation schedule.
  • Maintain knowledge of and necessary documentation for all new projects assigned.
  • Provide backup support to project implementation coordinator.

Requirements:

  • College degree required.
  • Previous training or customer service experience preferred.
  • Ability to learn multiple phone systems and pass appropriate certification tests.
  • Good communications skills and people skills
  • Excellent organizational skills required.
  • Must have a reliable vehicle. Job related mileage will be reimbursed at current IRS rates.

Direct interest to careers@aticti.com

Position 2- Project Implementation Coordinator

Advanced Telecommunications Holdings is a ShoreTel Gold dealer and a Mitel Platinum Dealer. An industry leader in new voice and data deployments since 1983.

Open position for an experienced project implementation coordinator based out of our Naperville, IL Headquarters.

JOB DESCRIPTION:

Effectively manage the complete installation including information gathering, system programming and training of communications and data solution deployments for new and existing customers.  Project managers are responsible for managing many concurrent projects.  Responsibilities are Complete  Project Planning and ownership including;  installation schedule management, data and telecommunications services coordination, Application Design, complete system programming, testing, and end user and administration training.

Responsibilities

Project Planning:

  • Collection of database items such as floor plans, extension lists, call flows, trunking information.
  • Scheduling of meetings with customer and internal installation team.
  • Coordinating installation of system with customers, telecom and network contacts along with in house installation department.
  • Advising ATI accounting and sales departments of add ons and completion dates for billing purposes.
  • Coordination with warehouse on customer equipment and license receivables.
  • Onsite and remote oversight of system installations.
  • Responsible to train end users on telephones and peripherals and system administrators on phone system maintenance.

Documentation:

Responsible for all pertinent documentation regarding site configuration and database programming.  Must maintain master job package for each project.

Requirements:

  • College degree highly preferred.
  • Experience with data and telecommunications systems required. ShoreTel and or Mitel HX experience preferred.
  • Good communications skills and people skills
  • Excellent organizational skills required.
  • Previous project coordination skills preferred.
  • Some out of state travel may be required as accounts arise.

Direct interest to careers@aticti.com

Position 3- Voice & Data Technical Specialist (TECH)

Advanced Telecommunications Holdings is a ShoreTel Gold dealer and a Mitel Platinum Dealer.  An industry leader in new voice and data deployments since 1983.

We have an open position for an experienced installation and service technician with knowledge of voice and data networks, PRI/T1 and low voltage wiring based out of our Naperville, IL Headquarters.

Responsibilities include:

New Installations: Install complete phone systems and data equipment deployments.  Work with voice and data carriers to ensure a smooth cutover.  Install telephone endpoints and peripherals.  Be onsite at customer premises for cutover and follow up.  Provide post installation support.  Must be able to work in a fast paced environment.  Must be comfortable with conducting occasional training sessions on usage of telephones and peripherals.

Existing Customer Service: Provide onsite and remote support to our existing customer base.  Duties may include troubleshooting call routing issues and equipment failures, dealing with voice and data network outages, working with voice and data carriers in the event of outages and for troubleshooting. Technician will be mainly in the field but will occasionally be in the office to provide support to our in house service team.

Applicant must have excellent communication and organizational skills.  Knowledge of Mitel HX and/or ShoreTel phone systems is preferred but a telecommunications background is required.  Data networking background is required.  CCNA or similar background preferred.  Must have reliable daily transportation.  Mileage is paid and overtime hours are available based on work load.  Occasional travel may be required.

Direct interest to careers@aticti.com