ATI Testimonials

Read Testimonials from ATI Customers

No matter if the deployment is Onsite, Cloud or Hybrid. No matter if the services are VoIP, Cloud Compute, or Unified Communications. And no matter if the industry is Manufacturing, Healthcare, or Government. ATI has over 4,000 clients with glowing reviews. Below are just a few of the testimonials, take a look, segmented by vertical.

Manufacturing

We recently replaced our entire telephone system. The personnel at ATI executed the entire project from start to finish in a seamless fashion, resulting in zero downtime!

The technicians are extremely knowledgeable of the products sold and serviced through ATI. We have utilized ATI for more than 10 years and they have consistently solved any issues with existing products, as well as their technicians have been instrumental in specifying products / packages for new projects.

ATI has been a collaborative partner with ZIP-PAK since the beginning, and has been a very reliable resource for current products as well as any future products or inquiries. They have remained competitively priced while providing top shelf service.

Author's imageJim ElliottOperations Manager, ZIP-PAK

ATI is an outstanding telecommunications partner that combines excellent hardware with outstanding customer service.  ATI crafted a solution for our unique technology needs that surpassed our expectations, combining a great carrier with a great phone system.  The customer support is strong from planning through implementation and deployment.  I can enthusiastically recommend them to any company that is looking to improve their telecommunications infrastructure.

Link back to their website:

http://electricconduitconstruction.com
http://midwesterncontractors.com

Author's imageRyan DowlingDirector of Technology, Electric Conduit Construction Company / Midwestern Contractors

Just a short note to tell you how awesome you guys are.  As you know we rely on our phones for all of our business.  Last week with the storms our phones went down and after one call you had servicemen in our Wauconda location, fixed the phones in our North Barrington location and prompted us via telephone as to how to reboot our Barrington location. Great service, great response time and great company to deal with. Thanks for everything. Will let you know when our move is to the new building so you can wire us up!!!!

Author's imageS.G.Metal Refining

Project Management: “We have been very pleased with the guidance and follow through that we receive in planning one of our most valuable Customer Contact systems, the telephone system.”

Technicians/Installation: “ATI has a varied group of specialists and they are all professional and extremely helpful.”

Ongoing Maintenance/Service: “Extremely responsive and helpful. The technicians have never left the premises without double checking on the completion of the job.”

Author's imageTom DonlonVP Operations, Standard Equipment Company

Healthcare

We purchased the ShoreTel system from ATI in 2008 to support our four locations in Park Ridge and Fox River Grove. The system has given us the seamless connectivity we needed between our sites, helped us improve the flow of calls to our appointment desks, given us greater functionality, and significantly reduced our telephone costs.

From the beginning ATI was very knowledgeable, guiding us through our understanding of the technology and our options. They were very thorough during the database and implementation stages, insuring that the system was designed to best meet our needs. The switching on of the new system went off without a hitch and ongoing support and regular follow-up from our representative, Lisa Guy, has been superb. We are very pleased with the system and with ATI.

Author's imageMike McCabeOrthopedic Surgery Specialists, Ltd.

Government

The Hodgkins Police Department had the Shortel Phone system installed in November of 2013.  After the initial project of finding the vendor that would fit our needs, ATI was the choice.  We had worked with ATI during our initial install of the original phone system over 12 years ago.  During that time we had a great working relationship with their sales department as well as the Customer service department.  It is one of the best I have worked with. They are always very willing to assist with any situation and always find a resolution to the problem.

During our new install, we worked with Tiffany Strathmann as our Project Manager.  Tiffany was extremely organized, punctual and very familiar with the ShoreTel Phone System.  Her daily work schedule went above and beyond to get the project completed as efficiently as possible.  She did an excellent job training our staff, and continued to answer questions well after the install was complete.

Author's imageElaine ThompsonAdministrative Assistant, Hodgkins Police Department

Services

We used to have to wait on hold literally for hours when we had carrier service issues. Now we let ATI take care it. Apparently they don’t wait on hold either, as they know the right people to contact to quickly escalate the issue. Saving us the time to actually do what we went in business for in the first place.

Author's imageGene StackCity Auto Wreckers

In one word, dependable. Any issues, anytime. What more can you say about your phone vendor? Oh, and Corinne in their Network Services department, is always on point.

Author's imageBuddy AnnorenoCapitol News Agency

In October of 2012 Fair Oaks Farms made the decision to upgrade their phone system to a Voice Over IP ShoreTel phone system. We worked very closely with our sales representative Jonathan Shaver and on the technical side with ATI project manager Erik Anderson. Our original plan was to install this system before the end of the year 2012. Due to issues beyond our control this install did not happen until February 6th 2014.

At the time the project was given a green light we worked very closely with Erik who carefully went through the process of gathering the necessary information required to install the new system, then the project was placed on hold. More than a year later we were finally able to do the install.

Due to Erik’s continuous work on our account the install was seamless with no major issues. Once our install date was confirmed, Erik was in touch with us making sure the information was updated and all the back ground programming issues were handled. When he arrived on site he was ready to go with a crew including himself and one other technician. Our cutover was carefully planned for after regular business hours so that we would not experience any interruption of service.

While the training classes were going on his assistant was busy deploying the new phones. The training was clear and concise with step by step handouts for all. Erik spent additional time answering any questions. As issues presented themselves, he diligently worked to solve them and get out the “bugs” as we started to use our new phones.  He continues to be available for any questions that arise.

Our experience with ATI specifically Erik Anderson has been extremely positive. He helped transition our Company through a major technology upgrades with no interruption of service little or no interruption of day to day activities.

Author's imageJoe BenedettiVice President, Fair Oaks Farms, LLC

ATI’s support is reflective of a true partnership, ATI’s support is always responsive and ensures resolution to our issues.

ATI has been a true partner in all aspects of the relationship, providing a high level of customer service and support to enable our business.

ATI, hands down provides the highest level of support and customer services. Even when the issue is not related to their system, they still are involved and help drive to a resolution.

Author's imageTrent BunessVice President - Information Technology

Financial

We informed ATI that we were moving our out of state office to a new facility. Before we knew it, their Network Services department proactively setup a game plan to seamlessly transition our circuits and suggested better pricing on carriers, allowing us to focus resources on other logistics of the move. On the day of the move, all circuits came up as scheduled with no issues and our office was fully functional by the start of normal business hours. The entire process couldn’t have been any smoother.

Author's imageSue BurnsEvergreen Bank Group

Cray, Kaiser Ltd. had a new ShoreTel phone system installed during September 2013.  Mike Bergin was our sales rep. Mike did a great job listening to our needs and getting to know our style and culture. He presented the best options available for us to choose from. Once the decisions and purchases were made, we were put in the very capable hands of Tiffany Strathmann, our project manager. Tiffany made the whole process as painless and flawless as possible.  She is knowledgeable and very well organized. Tiffany made sure everything was in place for a smooth conversion.  She trained the entire office in large groups sessions  and one-on-one, depending on the situation.  She was also onsite to remedy any concerns or problems as they arose. Tiffany continues to assist us, as needed, with a very quick response time.

Author's imageCindy C. McClainCPA, Office Administrator/Manager

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