Amplify Employee Communication
Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer. But sometimes email creates a disaster of miscommunication. Tone, intonation, and emotion get lost in translation. Messages and ideas are misunderstood. Nothing really gets accomplished. So, what’s your obvious next step when email isn’t working? A meeting in person, or a quick conference call. Unfortunately, those communication methods can create a whole new problem. In an increasingly mobile business world where teams, employees, and customers are spread out over multiple remote offices, work-from-home setups, or field operations, it can be nearly impossible to get everyone into the same place at the same time.
Tethering to the mothership: The lasting value of a virtual phone systemWeb conferencing has helped mitigate the problem above. But the fact that many businesses lack the communication and collaborative tools their team’s need — regardless of where they work — is the bigger issue. For example, even with web conferencing, many remote or work-from-home employees still rely on personal cell phones that aren’t connected to the company’s main phone system. That’s problematic for couple of key reasons:
- With personal landlines and cell phones, it’s significantly more difficult for remote employees to access antiquated company systems for voicemail, call forwarding, and conferencing.
- Without a true company-owned connection between the corporate office and the employee, the relationship between the two feels more like a contract gig than a full-time job — hurting employee engagement and stickiness.