When Wisehart was researching the available options for improving his call center operations, Authorized OAISYS Reseller Advanced Telecommunications of Illinois (ATI) suggested the Tracer solution. “I was working with my vendor, ATI, looking at what products were available,” Wisehart said. “There were two or three options, and I frankly liked the features and benefits they had shown me with Tracer. Included in your package were things that the other vendors didn’t have. For the money, it was a lot greater value with the functionality I needed.”
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