February 8, 2016 – Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.
If that’s your business model, is your phone system serving you like you serve your customers?
Use this phone system checklist to evaluate if your PBX gives your customers the experience they now expect from their chosen providers. Any items you can’t check off may signal that you could be getting more out of your phone system.
Reachability and professionalism
How did you do? Depending on your responses, here are some things to think about.
- If you scored an 8-10, you’re using your phone system to improve your customers’ experience as they work with you.
- If you scored a 5-7, there may be some phone system features you can use to improve your company’s competitive positioning and your customers’ experience.
- If you scored less than 5, it’s time to look at phone system capabilities you can bring to your company to help your staff be more reachable, professional and customer-focused.
You want your employees to function effectively while improving company productivity and increasing customer satisfaction. Your phone system should help you do all that – and boost your competitive advantage.
If you’d like to discuss your phone system’s capabilities and see what’s possible for your business, give us a call at 630-577-2680.”
Moving office locations? Take a look at this Checklist that’ll help you stay in control of all your IT infrastructure for the the big move.