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1272 Bond Street, Naperville, IL 60563 630-505-7500
inCONTACT CALL CENTER

 

Call Center Cloud Software Solution

 

inContact is the world’s number one provider of cloud-based contact center solutions, offering robust call routing software and a full line of workforce optimization tools to increase the efficiency of contact center agents—all in the cloud. Plus, inContact is the only company that has paired a software offering with telecommunications network connectivity.


Because inContact solutions are delivered in the cloud they offer benefits that traditional, on-premise contact center solutions cannot, including:

  • Quick roll-out and implementation

  • No upfront hardware expenses or revolving upgrade fees

  • Both upward or downward scalability to meet actual demand

  • Pay-as-you-go billing model

  • 99.99% uptime

  • Seamless call routing between multiple contact centers and even at-home agents

inContact Call Center Features

  • Omnichannel Routing

  • Workforce Management & Optimization

  • Automatic Call Distribution (ACD)

  • Omnichannel Reporting

  • Intuitive user interface for real-time tracking

  • Prioritization

  • Escalation

  • Queuing

Affordable Cloud Phone System

Get a low cost phone system for only $15 per seat. Includes Yealink T42G phone, Unified Messaging, VM, Web Portal, many other standard features, and installation.


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What's SD-WAN?

Prioritize bandwidth from any smart device. Replace MPLS for 1/10th the cost. Reduce WAN costs by 50% & Increase bandwidth by 400% with SD-WAN.


DOWNLOAD WHITEPAPER

5 Ways Updating Your Phone System Drives Business Success


5 components to consider when evaluating your current phone system or a new communications solution

ati Product Portfolio

Phone Systems
Cloud Phone Systems
Onsite PBX
RingCentral
Mitel Connect Onsite & Cloud
Mitel MiVoice Office 250
Jive 

Network Services
SD-WAN
Managed Security
SIP, Fiber, GigE
Dedicated Internet Access
Wireless & 4G
PRI, MPLS, POTS
QoS, QoE

UCaaS
Contact Centers
Collaboration
Audio & Video Conferencing
Office 365
Skype For Business
Call Recording
Analytics
Artificial Intelligence
IM & Precense
Hosted Email

Cloud Compute
Disaster Recovery & Backup
Infrastructure as a Service
Virtual Desktops - VDI
Outsourced IT
Web Content Filtering
Document Management 

Contact ati

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