What exactly is a cloud phone system, and why should I move my phone system to the cloud?

Gartner predicts that by the end of 2016 cloud phone systems will be the most prominent IT business expenditure.

What exactly is a cloud phone system, and why should I move my phone system to the cloud?

Cloud-Phone-DiagramWhether you know it or not, a large portion of your phone system is already there. We all know how important cellular and smart devices are to the ever advancing business landscape, and we can all agree that they are an integral part of many companies day to day operations. But that doesn’t mean you’re going to put a cell tower on top of your office building and install the switching infrastructure to support each employee, does it?

Of course not. You know your own industry front and back, you’ve been doing it for years successfully. So you can understand when you let an outside cellular company run & operate your employees mobile devices. It just makes sense from all aspects.

That’s exactly what cloud phone systems or hosted environments are. A proven safe and secure company, always technologically current, to run a select portion of your IT infrastructure off site at their location. Imagine if you did not have to buy and maintain new servers, data switches, phone systems, software bundles, and storage devices every few years. How could that free up your existing IT staff?

Putting your phone systems and services in the cloud also avoids the associated large capital expenses and puts it in a much more manageable monthly operating expense.

How it Works

A Cloud or Hosted phone system is a full business VoIP setup that routes inbound/outbound calls while still offering advanced applications and integrations. (Call Center, Mobility, Collab, Recording, Video, etc…) Your phone system will be managed and maintained by professional telecommunication organizations in geographically redundant secure data centers. You don’t own any hardware, except perhaps the phones on your desks, and just pay a monthly fee for all your utilized services.

Incoming calls will be directed to your chosen cloud provider’s data center then out to you through a groomed custom-made QoS guaranteed internet path to your office, mobile device, or home worker. Outbound calls work in reverse with calls directed from your desk to your Hosted PBX provider then out to your destination via their multiple PSTN connections, all in a fraction of a second.

Cloud phone systems utilizes all the features you’re accustomed to with your current system: 4 digit extension dialing to any coworker worldwide, call forward, Unified Messaging, (VM to Email) find me/follow me, 3-way conferencing, call holding, auto attendant, and so much more.

We could go on of course for pages, but isn’t that what ATI,  a Chicago cloud phone system expert is here for. Give us a call, or shoot us an email, and will begin to discuss with you how we can start migrating your business and phone systems into the cloud. Remember we don’t have to do it all at once, in fact we recommend one piece at a time, and what better way to start than with moving your phone systems to the cloud.

Which deployment do you think would be best for your organization. Advanced, 25+ users, or Basic, for under 25 users or schools/municipalities.

    advanced cloud deployment  Advanced                                      simple cloud Basic

We also offer following hosted options: data backup and storage, disaster recovery, contact centers, Office & Exchange. Click here to learn more.

cloud-light1This is Chicago and the greater Midwest where strong summer storms can leave quite a path of damage in its wrath. Each year lightning fries numerous business data rooms. Thousands of dollars of equipment and priceless data can be rendered unrecoverable. Having select equipment in the cloud, and at the very least backing up your data daily to a hosted environment can help avoid this costly tragedy. And don’t worry, your Chicago area hosted data center has multiple mirrored sites throughout the country for redundancy.

  • Check out the product line ATI sells, installs & supports in Chicago and around the globe.
  • What is a VoIP Phone System?

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