Contact Center

  • If your business currently operates a contact center there is no reason that it shouldn’t be in the cloud.

    Hosting a contact center with ATI eliminates the possibility of your on-site call center servers failing because the contact center would be hosted in multiple geographically redundant secure data centers. Speaking of servers, putting yours in the cloud frees up your IT staff to work on other projects and eliminates the cost for replacing and maintaining; ATI will take care of all that for your company. What if your contact center has peak months? Not a problem with a cloud solution contact center – you can scale up and down with ease, no need to buy all that equipment up front.

    When your phones are the lifeblood of your organization, there is no excuse or substitute for reliability. Contact ATI to learn more.

  • Contact Center

Features

    • Automatic Call Distribution (ACD)
    • Queuing
    • Monitoring
    • Reporting
    • Prioritization
    • Escalation
    • Intuitive user interface for real-time tracking

Internet Phone

Run an IP phone system through your current high speed internet connection. Learn more.

IM & Presence

SMS your employees on your corporate platform and know just who’s available here.

Click to Call

Utilize a desktop interface to click to call and drag and drop. Makes a world of difference for operators, and soft-phone users.

Email

MS Exchange fully managed redundant cloud email platform – Learn more here.

Collab

Connect, share, and conference with remote workers and clients in a pay per user cloud model. Learn more.

Network Services

Virtualize your network devices in the cloud, while monitoring and managing all locations from any smart device. Check it out.

Lync

Implement & manage Mirosoft Lync the easy way, from the cloud. Learn more.