ShoreTel’s Enterprise Contact Center
Make it Yours with Advanced Customization and Multimedia
ATI has been given the ability by ShoreTel to design, install, and support your ShoreTel Contact Center solution. From a small 10 person to multi-site large call centers, we’ve done it all.
Let’s discuss how your organization will integrate with ShoreTel’s Enterprise Contact Center’s.
- Advanced Routing – Dialed number identification service, menu selection, automatic number identification, customer, time of day, calendar service level, priority and skills-based routing
- Multimedia – Email and Web-based chat
- Advanced Reporting
- Outbound Dialing – Caller-Requested & abandoned call backs
- Unified Desktop – Call Manager, Presence, Video, Instant Messaging
- Interactive Voice Response – Create your own personal routing rules
Let ATI bring a call center demo to you, or check it out at our local offices here in Naperville.