2019 Contact Center Trends

Contact Center eBook


CCaaS - The History, Benefits, and 2019 Trends eBook

Contact Center as a Service represents an entirely new paradigm for business communications and collaboration. CCaaS solutions offer similar functionalities as an on-premises contact center infrastructure. But, key differentiators of CCaaS lie within simplifying connectivity to other cloud-based applications, consumption being paid for via a monthly subscription, and a definitive focus on service capabilities rather than simply product functionality.

  • Text Hover


Jeff Becker

Developer, Designer, Copywriter, Marketer. Connecting clients via original digital content & events to the tech world. Whether I’m chasing a tornado, flying an airplane, planning the next executive event, or designing our next customer facing media, you always have to stay one step ahead. What's next?