If your business currently operates a contact center there is no reason that it shouldn’t be in the cloud.
Hosting a contact center with ATI eliminates the possibility of your on-site call center servers failing because the contact center would be hosted in multiple geographically redundant secure data centers. Speaking of servers, putting yours in the cloud frees up your IT staff to work on other projects and eliminates the cost for replacing and maintaining; ATI will take care of all that for your company. What if your contact center has peak months? Not a problem with a cloud solution contact center – you can scale up and down with ease, no need to buy all that equipment up front.
When your phones are the lifeblood of your organization, there is no excuse or substitute for reliability. Contact ati to learn more.
Contact Center Features
Workforce Management & Optimization
Automatic Call Distribution (ACD)
Intuitive user interface for real-time tracking
Contact Center as a Service represents an entirely new paradigm for business communications and collaboration. CCaaS solutions offer similar functionalities as an on-premises contact center infrastructure. But, key differentiators of CCaaS lie within simplifying connectivity to other cloud-based applications, consumption being paid for via a monthly subscription, and a definitive focus on service capabilities rather than simply product functionality..
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ati Product Portfolio
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