From ATI

September 2018 Newsletter

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Managing Hundreds of Phones? Multiple Locations? 
Cloud Voice Service is still the best choice! 

Designed to support large enterprises, small businesses and other Chicago-based companies that require a rich unified communications (UC) environment, ATI’s Cloud Voice solutions deliver the highest levels of performance, reliability and security through its global, mobile-ready cloud.

ATI’s team of certified network engineers will customize and deploy solutions that keep your large enterprise operating at peak performance – no matter how many locations you may have.

Ideal for Multi-Office Environments

Your enterprise users will appreciate having the same communications experience anywhere, anytime, and on any device. Applications and information work seamlessly across platforms and are delivered to any location because they’re stored in the cloud. Advanced security protection ensures that sensitive data remains safe.

Collaborate Smarter

Users can bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for true unified communications. ATI also boasts robust productivity-enhancing features, including presence-based awareness, instant video communication, visual voicemail, attendant console, and much more.

Maximum Flexibility & Scale

Regardless of company size, you get all the flexibility you need to create your own communications environment without the complexity of managing it yourself. Solutions can easily be scaled up or down instantly, allowing your business to grow and add features at your own pace.

If your legacy phone system is holding back your business, let’s talk about Cloud Voice Service. Contact us at 630-577-2680 or email [email protected].
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MPLS, SD-WAN, Both? Which WAN technology is best for your business?

When you’re optimizing your WAN, choosing between SD-WAN and MPLS can be a challenge. The choice involves weighing the pros and cons of each network technology and then applying them to your business needs.

MPLS

Multiprotocol Label Switching (MPLS) provides a high Quality of Service (QoS) by managing and avoiding packet loss. This is good for real-time applications like VoIP, video conferencing, and virtual desktops.

The disadvantages of MPLS are that it can be complex to deploy and typically comes with a higher cost for bandwidth, extra costs for security, and hidden costs for hardware reconfigurations whenever connections have to be added or changed.

SD-WAN

Software-Defined Wide Area Networks (SD-WAN) offer big savings, global availability, visibility, scalability, control, and performance. It’s easy and quick to implement, and bandwidth can be added or reduced as necessary without requiring infrastructure changes. With SD-WAN, you also get end-to-end encryption across the entire network - including the Internet and the Cloud.

Making the Best Choice for Your Business

For businesses that rely on Cloud applications, SD-WAN offers direct access from any location. However, if you have very specific connectivity requirements, MPLS might be the better way to go, despite the higher cost.
The good news is that SD-WAN can interface with legacy technologies, including MPLS, so you can deploy both when you need to support diverse business needs.

ATI’s certified network engineers can help you sort out the best WAN deployment for your business. Contact us today at 630-577-2680 or email [email protected]
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Why the Cloud is pushing CFOs to shift from CAPEX to OPEX

Traditionally for technology investments, CFOs preferred capital expenditures (CAPEX) over operating expenses (OPEX) because they could take advantage of amortization and depreciation of those investments over an extended period of time.

The growing role of OPEX in IT spending

Operating expenses are generally stable and used for the day-to-day costs of running a business. While you may still be reluctant to move much of your IT spending to the cloud and external providers, technology developments are occurring fast, which is driving more financial officers to shift technology investments to operational spending.

Technology as an operating expense allows you to:

• Pay only for the capacity your business needs at the moment and scale as requirements change
• Ease and speed up the budgeting process because short-term spending requirements are less
• Make multiple investments across the business since capital isn't tied up in large upfront expenditures
• Fund expenses faster through operations rather than needing to borrow money or divert money from other projects to pay for large, upfront technology costs
• Smooth out cash flows over time instead of requiring lumpy outlays

Some technology was meant to be an operating expense

When you decide to move Voice and IT infrastructure to the cloud, additional benefits are immediately felt. You no longer need to dedicate the same resources, time and space for the hardware and software. Processes are automated and standardized, improving efficiencies. Services, features and options can be purchased as needed and used on demand, so you aren't paying for underutilized components.

The cloud offers a path for growth on your own terms, saving you money through economy of scale. Let ATI run the numbers as you evaluate pay-as-you-go cloud services for your business. Contact us today at 630-577-2680 or email [email protected]
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Is Your Phone System getting Full Value out of Your CRM Platform?

Getting the most out of your CRM platform requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with ATI’s phone systems. Using a customized CRM? Our experienced development team can bring your customer data, phone system and call center together.

When your CRM is integrated with Voice, the contact’s personal details can be set to pop-up on your phone or computer screen. Imagine how much time will be saved when your people don’t need to search for important information like customer preferences and details on past transactions.

Enhanced call functionality like click-to-dial, automated call logging, intelligent dialing, and screen pops and transfer can all be enabled and integrated with your customer data.

Bringing CRM and Voice together makes every employee and contact center agent in your business significantly more productive, while improving the calling experience for your customers.

Let’s talk about connecting your CRM to your phone system and contact center. Contact ATI today at 630-577-2680 or email [email protected]
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Want better Telecom & Broadband pricing, performance & support? 
We know the Best Providers

Finding new ways to improve broadband, data, and voice network services and cut costs is important for the financial health and competitiveness of any business.

One way to achieve fast results is to have the ATI team review your current bills and services. Our relationships with the leading carriers, cable, broadband, and cloud providers put us in a trusted position to assist your organization in sourcing optimized, carrier-agnostic solutions.

As your advocate, we recommend the providers offering the best service with the best pricing. We lay out all of your options so you can make a well informed decision based on your unique needs. Here’s our proven, step-by-step approach...

• Undertake a thorough review of your services, invoices, agreements and providers.
• Evaluate your spending, find better deals and service arrangements, and uncover savings.  
• Lay out all the alternatives and offer recommendations with a clear projection of your savings.  
• Implement your choices by acting as your agent to place orders with the service providers.  
• Track installation progress and manage escalations. 
• Provide a single point of contact for all your voice, data and Internet needs.  

Put us to work so you can enjoy better technology, more responsive support, and the best pricing. Contact us today at 630-577-2680 or email [email protected]

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Prize Raffle
Tech for Tech Survey
Enter by October 31st to Win!

Tell us about your tech needs for a chance to win!

Complete our brief 10 question multiple choice survey about the IT needs of your company & be entered into a raffle for one of 40 great prizes.

Prizes Include: iPad, Surface, Smart TV, HomePod, Speakers, Headphones, & more..

Author


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Jeff Becker

Developer, Designer, Copywriter, Marketer. Connecting clients via original digital content & events to the tech world. Whether I’m chasing a tornado, flying an airplane, planning the next executive event, or designing our next customer facing media, you always have to stay one step ahead. What's next?