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Voice


“In all the key areas analyzed, the Mitel MiCloud solution is comparable to or exceeds the offerings from 8×8 and RingCentral.” —Tolly Analysts

Tolly Enterprises compared Mitel MiCloud Connect to offerings from 8×8 and RingCentral. The report found that the Mitel solution was comparable to or exceeded its competitors.

“Cloud-computing opens up significant opportunities for delivering a feature-rich unified communications (UC) experience. With decades of experience in telephony, Mitel provides UC suitable for all business needs.” —Tolly Analysts

Download the full report today.

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Voice


Has your company decided to make the switch to a business VoIP phone system? If so, you’re joining a wave of organizations doing so.

Research shows that most organizations investing in unified communications turn to the cloud for deployment. While Gartner estimates cloud telephony will realize a growth rate of nearly 16 percent CAGR between 2016 and 2021, on-premises solutions will decline by 9.5 percent. This shows a clear preference for cloud solutions.

The right business VoIP phone system, like MiCloud Connect , can transform your business – if you roll it out effectively. Following the proper procedure delivers a faster ROI and increases user adoption. Use these steps to ensure your cloud phone system rollout delivers benefits from day one.

 

Five Steps For A Successful Business VoIP Phone System Rollout

 

1. Assess Your Existing Phone System Workflows

Evaluate the system you’re replacing, including how calls are currently routed and how voicemails are handled. Identify which workflows should be maintained and which can be improved. Determine which features of your new system can add the most value to your workflow. It might be CRM integration, video and web conferencing or advanced call recording. Clearly identify the goals for your new system to ensure you take advantage of all it has to offer.

2. Ensure Your Network Is Ready To Deploy

Take a look at your broadband capacity (you may need to upgrade your internet connection), the number of mobile devices in use, remote employees, office locations and identify an ideal rollout timeline.

3. Build A Well-Rounded Team

Getting your team on board from the beginning makes for a faster implementation, since they can help identify any roadblocks you may encounter along the way. Key stakeholders include someone who’s tech-savvy, has deep knowledge of your existing systems and a firm understanding of what the new technology provides. Also, you’ll need a project manager to assist in keeping the overall implementation on schedule. To round out the team, add early adopters. These individuals will engage in user testing, provide valuable feedback and spread enthusiasm for the new system before it’s fully deployed.

4. Deploy In Phases

A phased rollout allows you to identify and correct any issues among a smaller group of users. Future phases should then be seamless, increasing success rates and user acceptance.

5. Provide Proper Training

Administrators need training on how to manage the new system, including adding and deleting users and setting call-routing features. Users also must be trained on tasks such as screen-sharing, CRM integration and personal settings. Empower users to help themselves from day one to increase adoption and simplify the rollout process.

 

Why The Right Vendor Is The Most Important Choice You’ll Make

When implementing a business VoIP phone system, choosing the right vendor is perhaps the most critical contributor to success. Not only do you need a company that provides reliable, adaptable technology, you need guidance and support throughout the rollout and adoption of the system.

Without this support, you risk making costly errors that delay implementation and create resistance among users. The right vendor delivers an innovative phone system, like MiCloud Connect , walks you through the entire rollout process and continues to provide support after implementation.

 

When Selecting A Vendor, Ask The Following Questions:

 

  • What is their success record of implementing business VoIP phone systems?
  • How experienced is the provider with companies of your size?
  • How easily does the system integrate with other applications?
  • What type of support does the vendor provide during implementation and beyond?
  • Does the support match the hours and location of your business? (If you have multiple locations, does the vendor provide the global support you require?)
  • Is the vendor future-ready? Are they poised to adopt new innovations and technology so your system is always operating at its best?


Selecting the right vendor and following the five steps outlined here will ensure a seamless transition to a business VoIP phone system. Achieve high user adoption, a faster return on your investment and an innovative communications solution that’s ready to meet your organization’s needs today – and well into the future.

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Voice

Communications in the Cloud

May 3, 2016 – Take a look at how your employees are working—chances are, a good number of them are mobile, working from anywhere but the office and at times beyond the 9-to-5 workday. But no matter where they are and when they’re working, they need to have the necessary tools to do their jobs and collaborate with each other and their clients. You need to give them that functionality, and at a price that won’t break your budget.

Consider the benefits of cloud communications.

With ShoreTel Connect CLOUD, your company can have a full palette of communications—voice, video, unified communications, collaboration tools—available as a cloud service. ShoreTel Connect CLOUD is a reliable, flexible and intuitive communications platform that delivers an exceptional user experience today with the ability to adapt as your business needs change in the future.

ShoreTel Connect CLOUD offers all-in-one unified communications and collaboration designed to help users be more productive from any location. Features include VoIP call control, instant messaging, audio and web conferencing, video calling and online meetings—all controlled via a desk phone or mobile app. Users get the full experience of your company’s communications system no matter where they are—at home, in a coffee shop, in a hotel, or even at the airport. And because ShoreTel Connect CLOUD is delivered as a hosted cloud service, the cost is much less than the price of a traditional onsite PBX system. The subscription model means your communications costs become operational expenses, not capital expenses.

And management of the service is easy through the Connect CLOUD portal. ShoreTel Connect CLOUD integrates with the leading customer relationship management and business process management systems, including Salesforce, ACT! and Microsoft Dynamics, helping your company improve its customer experience and better utilize its current investments. Need to know a customer’s history? It’s there at your fingertips through the Connect CLOUD interface or app. Help your employees make better customer decisions, faster.

ShoreTel Connect CLOUD was created with an eye toward security, From the ShoreTel desk phones to the firewalls in the data center, ShoreTel has taken steps to ensure Connect CLOUD provides a high level of security. ShoreTel Connect CLOUD offers a full-featured, robust unified communications and collaboration environment to enable users to be more productive anywhere, at any time. If you’re looking for ways to enhance your customer experience while increasing employee satisfaction and productivity—at a price point that won’t break the bank—consider the benefits of cloud communications.

If you would like to discuss how cloud communications would work for your organization, email us at [email protected]. We can discuss your environment and what would make the most sense for you.
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