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Voice


“In all the key areas analyzed, the Mitel MiCloud solution is comparable to or exceeds the offerings from 8×8 and RingCentral.” —Tolly Analysts

Tolly Enterprises compared Mitel MiCloud Connect to offerings from 8×8 and RingCentral. The report found that the Mitel solution was comparable to or exceeded its competitors.

“Cloud-computing opens up significant opportunities for delivering a feature-rich unified communications (UC) experience. With decades of experience in telephony, Mitel provides UC suitable for all business needs.” —Tolly Analysts

Download the full report today.

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Voice
Written by ATI partner RingCentral

This year, Gartner once again recognized RingCentral as a Leader in the Unified Communications as a Service Magic Quadrant. We’re positioned furthest to the right in the Leader quadrant. Our focus on innovation and unified approach to call, message, meet–on any device, anywhere attributes to our furthest to the right position for completeness of vision. The most significant change in our position over last year is a jump in our ability to execute. We attribute this to our expanded global footprint, the increased scale of our sales, services, and support teams; while also driving large enterprise adoption.

At RingCentral, our vision is to make it simple and effortless to communicate and collaborate from anywhere, on any device. Customers should expect that their interactions with a business are seamless across any communications channel. Ultimately, RingCentral empowers businesses to better serve customers, while improving business efficiency and customer satisfaction.

Our position as a Gartner UCaaS Magic Quadrant leader reinforces what we hear from our customers. For example:

“We saw a true partner in RingCentral, as their cloud and mobile-first approach aligns perfectly with our initiative to equip our workforce with a seamless communications and collaboration experience that inspires world-class customer service.”

– Greg Schiemann, VP of technical services, ARC Document Solutions

“We selected RingCentral for its unified, cloud-first collaborative communications and video conferencing platform that allows for easy integration with our productivity suite and our customer support system.”

– Edward Chung, CEO, TechnologyOne

There are many benefits of RingCentral, but here are some of them, to name a few:

  • Unified experience: Enables users to have multiple modes of communication, including voice, video, team messaging, online meetings, SMS, and fax, all from a single application.
  • Mobile first: Optimized for mobile, RingCentral is for today’s modern workforce who want to work from anywhere on any device.
  • Seamless collaboration: RingCentral’s team messaging capabilities provide users with a seamless way to collaborate on projects and connect in real time.
  • Video meetings: With RingCentral Meetings, users can access a single solution that includes team messaging and online video meetings.
  • Robust open platform: Our open platform is now used by over 23,000 developers and allows for easy integration and customizable workflows.
  • Enhanced customer engagement: With integrated contact center and our new Engage portfolio, we enable businesses with customer-first communications.


All of these features, combined in a single platform, are great for employee and customer communications. RingCentral is dependable with highly scalable, reliable, and secure communication that meets the demands of today’s modern global workforce.


For more information, download a complimentary copy of the 2019 Gartner Magic Quadrant for UCaaS Report here.

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, 30 July 2019, Daniel O’Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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UCaaS, Voice
Originally posted by ATI partner RingCentral

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced it has ranked the highest for growth and innovation in the new 2019 Frost & Sullivan UCaaS Radar Report. Frost & Sullivan’s first North American hosted IP telephony and UCaaS Radar report delivers analysis of 30 providers across growth strategy, execution, and performance, as well as their ability to develop solutions that are globally applicable and aligned with mega trends and customers’ evolving needs. RingCentral received the highest combined growth and innovation score of all the providers.

“RingCentral has consistently been a leading player in the UCaaS industry and has yet again surpassed its competitors, with a strong focus on innovation, user experience, global capabilities, channel enablement, and technology partnerships,” said Elka Popova, global vice president for Connected Work, Frost & Sullivan. “RingCentral is the market share leader in North America in terms of both users and revenue and is likely to maintain its leadership position through relentless pursuit of growth and innovation.”

The 2019 Frost & Sullivan UCaaS Radar report highlights a number of key strengths for RingCentral, including:

  • Compelling mobile functionality that addresses the pain points of the increasingly mobile workforce
  • Global Office solution that caters to multinational businesses
  • Flexible cloud technology and a proprietary platform that enable rapid innovation and cost-effective scalability
  • An extensive and expanding feature set that addresses diverse and evolving user needs
  • A collaborative user experience, SMS, analytics tools, video and web conferencing, and webinar services—competitively packaged and priced—that set RingCentral solutions apart from most competitors
  • Geo-redundant data centers and strong track record of service reliability that ensure high service quality


“With today’s workforce increasingly mobile, enterprises are looking for effective ways to enhance communication and collaboration with their customers, partners, and employees,” said Riadh Dridi, chief marketing officer, RingCentral. “We’re honored to be ranked highest in this new report by Frost & Sullivan, and it validates our commitment to provide businesses with global, mobile, and secure communications and collaboration solutions that enhance business efficiency.”


esults are based on the 2019 Frost & Sullivan UCaaS Radar report. For more information, please view a complimentary copy of the report. Results are not an endorsement of RingCentral. Visit ww2.frost.com for more details.

LEARN MORE ABOUT RINGCENTRAL HERE

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UCaaS
The cloud can help you meet the changing, and often critical, needs of your customers, helping to keep them happy while using your product or service. As more companies begin their migration to the cloud, enabling them to provide superior customer service, don’t let your competition and your customers pass you by. What are you waiting for?

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UCaaS
Thanks to everyone that came to our Beers with Engineers event at Alter Brewing yesterday with RingCentral. Looking forward to the next one.

A few things we covered, don’t hesitate to reach out for more information on any of these topics.
  1. The cost of cloud and the Netflix story and why cheaper doesn’t necessarily mean better
  2. Customer Experience, Employee Experience and how both bill brand loyalty and $$$
  3. CPO – Chief People Officer 
  4. ATI’s Transition to the Cloud with our customers
  5. Consumer & Employee expectations
  6. Any device & your mobile workforce & collaboration
  7. The RingCentral & ATI relationship
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UCaaS
This article was written by ATI partner Zane Long, SVP Global Channel Sales, RingCentral

Today, engaging with customers over digital channels is crucial to business success. Almost 70% of the North American population is online. Social media, internet surfing, mobile and desktop messaging apps have woven themselves into our daily lives. In as little as five years, a customer’s options to communicate with businesses have increased significantly. Long gone are the days when you called a company, left a message, and never received a response. Nowadays, customers expect to communicate in a way that is most convenient for them.

With the world going digital, companies have no other option but to step into their customers’ preferred communication channels to engage with them. Furthermore, for contact center agents, the ability to have all streams of communication unified in a single platform is an absolute game changer.

There’s No Substitute for Knowledgeable—and Human—Service

According to Harris Interactive, 75% customers believe it takes too long to reach a live agent. Customers expect quality service in real time and through their channel of choice. The need for communication services and multimedia support will only increase as technology becomes more complex and expectations for customer service continue to rise. In short, there is no substitute for a live agent addressing a customer’s needs quickly and efficiently. Sorry, but the pre-recorded message no longer cuts it.

An Omni-Channel Digital Customer Engagement Platform

Companies need to engage with customers on multiple channels, but typically these different channels are supported through different tools. Over time, systems have become more sophisticated, and markets have adopted the concept of “omni-channel” customer engagement. An omni-channel digital platform allows agents to use one tool to support customers across all digital channels. This enables companies to focus on customer engagement depending on the customer’s need (through skills-based routing), without agents being limited to a single communication channel.

That’s why RingCentral Engage Digital is a must-have for enterprises. Engage Digital empowers agents to efficiently manage customer interactions across all digital channels via a single interface. With this new world-class product, businesses can resolve customer issues quickly and efficiently—all while providing a seamless experience. By leveraging our AI-based smart routing engine, agents will have the ability to elevate their real-time messaging communications, leading to faster resolution of customer issues.

Contact centers are among the front line of customer experiences, but really it’s a win for everyone. A complete contact center speaks to the satisfied customer who can reach their vendor or business partner efficiently and effectively.

This article was written by ATI partner Zane Long, SVP Global Channel Sales, RingCentral
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Voice
RingCentral, the industry-leading provider of cloud-based unified communications solutions, will discuss the latest trends in UC and show you how Unified Communications as a Service (UCaaS) can streamline your customer interactions. 

Join us to learn how connecting your customers, partners, and teams — anywhere, on any device — can improve your customer experience and your bottom line.

Learn more about RingCentral here.
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Voice

Improve your communication, collaboration, and customer experience with RingCentral [Webinar]

RingCentral, the industry-leading provider of cloud-based unified communications solutions, will discuss the latest trends in UC and show you how Unified Communications as a Service (UCaaS) can streamline your customer interactions. 

Join us to learn how connecting your customers, partners, and teams — anywhere, on any device — can improve your customer experience and your bottom line.

SIGN UP HERE

Wednesday Feb 27, 2019 1:00 PM Central

*Stay until the end where we will raffle (3) $100 Amazon Gift Cards for attendees!

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