The High Cost of Not Doing Anything About Your Phone System
When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated features, limited mobility capabilities, and fragmented applications and tools. The total costs of not having a unified communications solution to support your business and your customers is likely dragging your organization down.
Let’s start with having a leading phone solution to give your customers the best possible experienceThe right cloud phone solution isn’t just ANY cloud phone, it’s one that gives your customers: A single, simplified way to manage their phones, contacts, instant messaging, conferencing, scheduling and video. Collaboration as easy as making a phone call. Your customers will also have the ability to check for presence, search for experts, send a quick instant message, turn it into a call, add participants, share their desktop, and get a problem solved pronto. A secure and reliable phone solution. Making sure a hacker doesn’t tap calls on a Wi-Fi hot spot, and a plethora of any other security concerns go out the window because of ShoreTel’s Secure-Real-time Transfer Protocol SRTP. Reliability with the highest call quality, phones that are always up and running, reliable service, and an optimally balanced network.
Next, let’s talk about your phone system costs
Moving, adding, or changing lines
Voice and data fees for existing services
Carrier contract auto-renewals that lock you in
Now let’s talk about these additional costs
Delays and missed deadlines
Quality of service
Finally, we need to talk about the biggest cost of all