How to Evaluate VoIP Providers
You’re a small business owner who knows you need to start reaping the benefits that come with Voice over Internet Protocol (VoIP). You also know the old way of analog phone lines and expensive equipment just doesn’t make sense for your business anymore. But there are so many choices out there today, you must evaluate your options so you select the right provider for your particular business. Here are some tips to help you begin your VoIP comparison:
Tip #1: Know Your NeedsModern phone systems can do pretty much anything outside of making you a cheeseburger, but that doesn’t mean you need every feature available. Typically, features cost money, so it’s wise to invest resources into options that are going to deliver the largest ROI as far as productivity is concerned. Evaluate the features you will actually for day-to-day operations, and if the product listing offers services you won’t use, you may want to lower the budget.
Tip #2: Ask QuestionsThere are so many VoIP providers out there today, which means some of them are reliable providers and others are not. To weed them out, ask some questions. Start by focusing on their ability and infrastructure to support the phone system. Their hardware and software should be robust, secure, and adaptable to change.
Here are some commonly asked support questions:
- How is the network infrastructure structured? (Who’s the owner, the service technician and who should be contacted with issues)
- What is the redundancy structure?
- What are the recovery processes?
- Do you have a softswitch? (Software that’s used to bridge a network with the VoIP services)
- Are there any third party services?
- How will we be notified of new features?
- What is the process of getting a system implemented?