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ShoreTel 2015 Magic Quadrant Gartner UCIn May 2015, Gartner, Inc. published its first 2015 Magic Quadrant (“MQ”) for Unified Communications for Midsize Enterprises, North America. The report, which replaces the Midsize Enterprises MarketScope, included ten vendors. ShoreTel was one of four vendors that were ranked as a “Leader”. A copy of the report can be downloaded here:

Understanding Gartner Magic Quadrants:

  • Magic Quadrants have two axes:
    • Ability to Execute (Y-Axis): Summarizes factors including product/service offering, financial viability, sales execution/pricing, market responsiveness, marketing execution, customer experience and operations.
    • Completeness of Vision (X-Axis): Summarizes factors including market understanding, marketing strategy, sales strategy, offering (product) strategy, vertical/industry strategy, innovation and geographic strategy.
  • The Magic Quadrant is divided into four quadrants (left to right, top down): “Challengers”, “Leaders”, “Niche Players”, “Visionaries”. Vendors with above average ratings for both “Ability to Execute” and “Completeness of Vision” axes appear in the “Leaders” quadrant, while vendors with below-average ratings on both axes appear in the “Niche Players” quadrant.
Read the full report here.