CHICAGO CONTACT CENTERS
If your Chicago-area business currently uses a contact center, there is no reason that it shouldn’t be in the cloud..
Why should you choose local Chicagoland telecommunications company, ATI, as the host for your contact center? Because we pride ourselves on community and our Chicago contact centers would be hosted in multiple geographically redundant secure data centers. This would allow for your data to be spread around in the cloud, not leaving it vulnerable in a single place.
Another added benefit of using our Chicago contact centers? Putting your server in the cloud frees up your IT staff to work on other projects and eliminates the cost for replacing and maintaining. ATI will take care of all that for your company. What if your contact center has peak months? Not a problem with our cloud solution contact centers – you can scale up and down with ease, no need to buy all that equipment up front.
When your phones are the lifeblood of your organization, there is no excuse or substitute for reliability. Contact ati to learn more.
Chicago Contact Centers Features
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Omnichannel Routing
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Workforce Management & Optimization
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Automatic Call Distribution (ACD)
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Omnichannel Reporting
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Intuitive user interface for real-time tracking
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Prioritization
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Escalation
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Queuing
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ati Product Portfolio
Phone Systems
Cloud Phone Systems
Onsite PBX
RingCentral
Mitel Connect Onsite & Cloud
Mitel MiVoice Office 250
Jive
Network Services
SD-WAN
Managed Security
SIP, Fiber, GigE
Dedicated Internet Access
Wireless & 4G
PRI, MPLS, POTS
QoS, QoE
UCaaS
Contact Centers
Collaboration
Audio & Video Conferencing
Office 365
Skype For Business
Call Recording
Analytics
Artificial Intelligence
IM & Precense
Hosted Email
Cloud Compute
Disaster Recovery & Backup
Infrastructure as a Service
Virtual Desktops - VDI
Outsourced IT
Web Content Filtering
Document Management
Contact ati
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