1272 Bond Street, Naperville, IL 60563 630-505-7500


No 3rd Party Software Needed

Looking into purchasing, or already own a ShoreTel phone system, and need a recording solution? Well look no further, because you already own one.

Perfect for contact centers, industries under stringent regulations, training purposes, or any business with customer service or fraud prevention priorities. Here are some of the benefits the ShoreTel recording solution offers.

  • Set Record Profiles – based on extensions, schedules, % of calls, or other advanced filters

  • Archiving – Recordings can be saved in anywhere on the network, in multiple locations, or in VM boxes for simple and efficient playback

  • Playback – Web-based call recorder player allows for listening on phones and computers

  • Integration – Works with, ShoreTel Contact Center and other top business apps

  • Deployment – Cost effective recording solution that can be installed on multiple ShoreTel servers, and customized for innovative situations

  • Compliance – Announcement made before recording, Stop/Pause/Resume/Save/No Save record key


The ShoreTel recording solution can record any calls that come through your phone system on your PRI/SIP/Analog lines to any direct number/Workgroup/Hunt Group/ECC with only the purchase of licensing and the appropriate server infrastructure. Contact your ATI sales rep, or fill out the form to the right to learn more.

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ShoreTel Voice & PBX Deployments

ShoreTel Connect Onsite

Traditional onsite equipment at your offices, but far from a traditional phone system. Still the #1 way to get the most features out of your phone system. Unified Communications, Contact Center, Mobility, Conferencing, and so much more. Partner with ATI and we’ll help you implement and support your system as you see fit.

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ShoreTel Connect Cloud

ShoreTel’s cloud/hosted VOIP phone system offering. All the best features of the on-premise system, but installed and supported off site at a state of the art data center. This alleviates the work of your IT employees, while simultaneously providing system backup, disaster recovery, and all the newest equipment at your fingertips. Best of all no upfront Cap Ex, all on a monthly basis.

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ShoreTel Applications


Use an iPhone, iPad, Android, or Blackberry device to conduct your business operations. Make calls, send instant messages, and get instant status reports on your employees through the cellular or local wi-fi network. Your smart device is now your business device, and your customers will never know the difference.

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Enterprise Contact Center

From a 5 person operation to a full floor contact center over multiple locations, ShoreTel puts the productivity tools in your hands. Enhanced call routing, chat or email, IVR, outbound dialing, Unified desktop client for users and supervisors and a magnitude of cradle to grave reporting options.

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Conferencing & Collaboration

How much are you spending on third party conferencing solutions? ShoreTel gives you the all the tools you need to host your own conferences in-house. From traditional voice calls to desktop sharing and presenting, bring together up to hundreds of customers and employees on your schedule.

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That’s right, no more gateways, switches or service appliances necessary. Host your entire ShoreTel solution in house or at a Colo entirely on your own servers/VMware. Mix and match hardware and virtual wherever you see fit. For a limited time only, ShoreTel’s conferencing solution can be spun up on any virtual device for free.

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Call Recording

Did you know that ShoreTel has a built in call recording platform all ready to go, with no extra appliances needed to be purchased? Start recording your calls for: Training, Compliance, Contact Centers, or just better overall Customer Service with only the additional of licenses and the appropriate server infrastructure. Get a free trial of ShoreTel recording right now, and see if it works for you

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ati Product Portfolio

Phone Systems
Cloud Phone Systems
Onsite PBX
Mitel Connect Onsite & Cloud
Mitel MiVoice Office 250

Network Services
Managed Security
SIP, Fiber, GigE
Dedicated Internet Access
Wireless & 4G
QoS, QoE

Contact Centers
Audio & Video Conferencing
Office 365
Skype For Business
Call Recording
Artificial Intelligence
IM & Precense
Hosted Email

Cloud Compute
Disaster Recovery & Backup
Infrastructure as a Service
Virtual Desktops - VDI
Outsourced IT
Web Content Filtering
Document Management 

Contact ati

Want to get a quote or learn more about document management? Don't hesitate to fill out the form below.


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