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Network Services

New Services? Contract ending? At ATI we:

 

  • Analyze current carrier contracts
  • Discuss new voice and data technology
  • Recommend replacement services
  • Negotiate rates on your behalf
  • Port, Turn-Up, and Test

Schedule a no obligation Carrier Evaluation with ATI today.


 

ATI CARRIER PARTNERS

We can quote, sell, install, turn up, and manage the following services

 

  •  SD-WAN, SIP, Direct Internet Access
  •  POTS, Wireless, PRI
  •  Fiber & MPLS

Learn more about our carrier partners here.
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Voice
You’re a small business owner who knows you need to start reaping the benefits that come with Voice over Internet Protocol (VoIP). You also know the old way of analog phone lines and expensive equipment just doesn’t make sense for your business anymore. But there are so many choices out there today, you must evaluate your options so you select the right provider for your particular business. Here are some tips to help you begin your VoIP comparison:

Tip #1: Know Your Needs

Modern phone systems can do pretty much anything outside of making you a cheeseburger, but that doesn’t mean you need every feature available.  Typically, features cost money, so it’s wise to invest resources into options that are going to deliver the largest ROI as far as productivity is concerned. Evaluate the features you will actually for day-to-day operations, and if the product listing offers services you won’t use, you may want to lower the budget.

Tip #2: Ask Questions

There are so many VoIP providers out there today, which means some of them are reliable providers and others are not. To weed them out, ask some questions. Start by focusing on their ability and infrastructure to support the phone system. Their hardware and software should be robust, secure, and adaptable to change.

Here are some commonly asked support questions:

  • How is the network infrastructure structured? (Who’s the owner, the service technician and who should be contacted with issues)
  • What is the redundancy structure?
  • What are the recovery processes?
  • Do you have a softswitch? (Software that’s used to bridge a network with the VoIP services)
  • Are there any third party services?
  • How will we be notified of new features?
  • What is the process of getting a system implemented?

Tip #3: Find Current Customers

The best recommendation for a business is a current customer, and the same is the case with VoIP service providers. Identify some businesses similar to yours in in size and ask them who their provider is and what they like or don’t like about them. Also ask about any challenges they’ve had with their provider and how they’ve overcome them.

Tip #4: Know The Support Process

When a system goes down, your top priority is figuring out how you can things back up and running as quickly as possible. You want to know exactly who you will need to call to get the situation resolved promptly and to your expectations. Providers should be clear about whether or not they offer 24/7 customer service or if they have another recovery process in place for off hours. Providers may also offer a service level agreement (SLA). SLA’s confirm in writing the level of service they will deliver as well as how they are prepared to compensate you if they are somehow unable to meet that level of service. Also, ask for statistics regarding performance and reliability.[divider]
Check out an ATI recommend VoIP Provider here, and another here. VoIP Provider in the Cloud? Yeah we got that too, here.
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Cloud Compute
Once, managed security service providers were small companies who offered select few larger companies the option to store their data remotely. Now, that market has grown into a widely utilized industry, where providers navigate security issues, compliance regulations, and the importance of data protection for you. But with this burgeoning enterprise comes the difficulty of deciding between the many competent players. When choosing the company that will defend the security of your data and manage your ability to access it, it’s important to look closely at several aspects of each provider
  1. Track Record

    The ideal MSSP to handle your company’s sensitive data will be able to show a strong history of quality information management over a significant period of time.
  2. Response Time and Analysis

    An MSSP must be able to easily determine security threats from false alarms. Your provider should be able to respond immediately after analyzing and interpreting large amounts of network security.
  3. Operation Centers

    The best MSSP will have state-of-the-art security operations centers at multiple locations, allowing for cross-monitoring and double-checking compliance with security standards.
  4. Global Awareness

    To really be prepared, security experts must be able to monitor threats to data not just domestically, but from around the world. International eyes and ears allow for proactive handling of threats and real-time alerts.
  5. High Level Management

    Management personnel in the best MSSPs will often have backgrounds working in military, security, or government: an indicator of success.
  6. Range of Services

    Particularly for larger businesses, MSSPs must be able to provide a variety of services, including real-time monitoring, firewall management, intrusion detection systems, virtual private networks, and more.
  7. Security Procedures

    Ask for documented standards and policies that are in place, from handling of unusual operations to common threats. Look for an MSSP that offers a variety of notification options for optimal staff awareness.
  8. Third-Party Validation

    Whatever these policies and procedures are, make sure that the MSSP has had them validated and certified by a third-party auditor.
  9. Range

    For best brand-specific protection, find an MSSP that employs specialists who have certified experience working with a variety of security providers and in a wide range of products.
  10. Reporting

    Detailed reporting is essential for a company to truly trust the MSSP. Be sure that the reports are based on information drawn from various platforms, include recommendations, are open about latest threats, and are clear about any security changes that have been made.
Your data is only as secure as the company trusted to protect it. Take your time and consider all aspects of the business and relevant details of your own company before deciding. One of the companies that ATI has vetted and trust with your data is iCore Networks. We’re having an executive luncheon with them on May 6th, 2015, and would love for you to attend. Learn more here.
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